Returns and Exchanges Policy

Kloters.com guarantees the return of one or more items and a refund equal to the price of the returned items or a purchase voucher. The return must necessarily take place at the expense and under the responsibility of the Customer within 14 days of delivery and only on condition that the returned items are intact and never used.

The return is free of charge only when a faulty product has been sent.

Clients can choose from three compensation options:
1) Size change
Items can only be exchanged when a different size or color of the same item code is available. Exchanges for a different part number are not currently available.

2) Shopping voucher

3) Refund

RETURN CONDITIONS
To send one or more returns to Kloters.com, the Customer must comply with the following conditions:

1. The items to be returned must never have been worn, ironed, washed or treated in any way.
2. The items must necessarily be returned in the same conditions in which they were delivered to the Customer, packaged and packaged appropriately.
3. All item tags, if any, must be intact and under no circumstances removed from the item.
4. The return must be delivered to the Courier no later than 14 days from the date of delivery

In the event of non-compliance with one of the above conditions, Kloters.com reserves the right not to accept the returned goods and to send them back to the Customer at the latter's expense.

THE RETURN PROCEDURE

The Customer must send an email to: customercare@kloters.com and request the return authorization number

Within 24 hours, the Customer will receive instructions from a customer care operator for Return Management.

The return shipment is at the risk and peril of the Customer: Kloters.com is not responsible for any loss or damage due to inadequate packaging or delay in delivery. Items must be returned in the same packaging in which they were received. All returned items will be checked to ensure compliance with the conditions listed above.

The Customer - Sender is responsible for any damage deriving from a packaging defect, even if not detected at the time of acceptance.

For orders paid by credit card, the refunded amount will be available to customers in about 30 days and within the next bank statement. Processing time may vary depending on your credit card company.
Orders paid by Paypal or bank transfer will be refunded to the original account.