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The advantages of creating an account
  • Personalized Experience: With an account, you can save your shipping and payment preferences, streamlining the checkout process for future purchases.
  • Order history: You will have access to your order history, which allows you to keep track of all purchases made on
Are there commercial benefits for having an account?
  • Exclusive promotions: Registered users may benefit from special offers, exclusive promotions and reserved discounts.
  • Product Updates: Receive early information on new arrivals, collections and special events.
  • Faster assistance: You will be able to contact our customer service faster and more efficiently, thanks to the information associated with your account.
What is the benefit of accumulating points in my account?

If you perform actions in our shop you will receive points that you can use as cash vouchers for your purchases. Find out more by registering HERE

my orders

How to place an order on

To place an order, select the products you wish to purchase and add them to your cart. Next, proceed to checkout, providing your shipping information and selecting your payment method. Finally, confirm your order and you will receive a confirmation email.

What should I do if I receive the wrong order?

Please contact our customer service as soon as possible.

Can I cancel or change an order that has already been placed?

If you wish to cancel or change an order that has already been placed, please contact our customer service at as soon as possible. We will do our best to assist you, but please note that if the order has already been dispatched, we may not be able to make any changes.

Is it possible to view the order history?

If you have an account you will be able to view your order history. If you don't have one, create it HERE


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What are the shipping times?

In order not to have a concrete impact on the environment, we are the only company that has the courage to ship only ONE time a week, every Wednesday. (If you have emergencies or special occasions, you can indicate a priority date in the notes and your order will be shipped according to your instructions).

How much is shipping

Delivery in 2-3 working days starting every Wednesday

Euro 0.00 for orders starting from 70.00 Euros

7.00 Euros for orders under 70.00 Euros

7.50 Euros for orders under 70.00 Euros with giftbox

Deadline to access the Wednesday shipment

All orders received before midnight on Tuesday will be processed on Wednesday

Dove trovo il track number

Ogni ordine viene consegnato al corriere nel pomeriggio del mercoledì, il vettore in poche ore elaborarà il track number che verrà automaticamente caricato nel tuo account. Accedi per tracciare la spedizione


What payment methods are accepted on

We accept payments by credit card (Visa, Mastercard, American Express) and PayPal. You can select your preference during the checkout process.

Are my payment details secure?

Yes, we guarantee the security of your payment details. We use encrypted and security-compliant technologies to protect your personal and financial information

Returns and Refunds

What is the return policy of

We offer a return, replacement and refund policy within 14 days from the delivery date. If you are not satisfied with your purchase, you may return the product in its original condition for a full refund or exchange. Please contact our customer service for further instructions and to obtain a return number.

How long does the refund process take?

Once your return has been received and accepted, the refund process usually takes 3 to 7 business days. However, it may take additional days for the refund to appear in your account, depending on the policies of your bank or financial institution.

Who covers the shipping costs for returns?

If the return is due to an error on our part or a faulty product, we will cover the return postage costs. In the event of a return for personal or fit reasons, the return shipping costs will be borne by the buyer.

The return is always free for those who have an account

How can I choose the right size for my Kloters boxers?

On our website you will find a detailed size guide that will help you choose the model that best suits you, ensuring maximum comfort and fit.


How do you protect my personal data?

Your privacy is important to us. We take security measures and precautions to protect your personal data from unauthorized access or misuse. For more information, please see our privacy policy on our website.

Do you share users' personal information with third parties?

No, we do not share your personal information with third parties without their consent. We respect your privacy and treat your information in the strictest confidence.

Customer care

How can I contact customer service?

You can contact our customer service by sending an email to or using the chat on the site. We will be happy to assist you and answer your questions.

Remember that we are a small company, we cannot always answer you in real time

What are the customer service support hours?

Our customer service is available Monday to Friday, 9.00am to 6.00pm. We will do our best to respond to your inquiries as quickly as possible during these hours.


What should I do if the garment doesn't fit me?

If the garment doesn't fit you, you can return it within 14 days of the delivery date. Make sure you keep the label and return the product in its original condition. Please contact our customer service for assistance during the return process.

Customer service email:

How do I choose the correct size?

We have a size guide available on our website which will help you choose the correct size for our products. We advise you to refer to the specific measurements and indications provided for each item.

If you have further doubts, contact our customer service using the email: or using the chat on the site

Do I have to return a boxer even if I wore it for a few hours?

No. You are covered by the 100% Feel Good Guarantee.

If you have worn a garment for a few hours in your daily life, you don't have to return it, it will still be replaced or refunded.

What types of men's boxers does Kloters offer?

We offer a variety of men's boxers, all models in stretch cotton that ensure ideal comfort and fit. Discover our selection to find the perfect model for you

Are your cotton boxer shorts suitable for everyday use?

Yes, our cotton boxer shorts are designed for everyday use. They are made with high quality fabrics that guarantee comfort and durability.

Do you offer comfortable, non-tight boxers?

Absolutely. Our comfortable boxer shorts are designed to offer a relaxed, non-constricting fit, ideal for those looking for comfort and freedom of movement.

Is there a range of white boxer shorts available in your catalogue?

Yes, we offer a selection of white boxers, as well as various other colors. Visit our website to explore all available options.

What type of men's underwear boxers is available at Kloters?

Our range of men's underwear boxers includes the model with internal support or push-up with an ergonomic design, to guarantee a perfect fit and superior comfort.

Are baggy boxers available in your collection?

Yes, we also offer baggy boxer shorts for those who prefer a more relaxed fit. Discover our range to find the model that best suits your needs.

Is it possible to customize Kloters boxers?

We do not currently offer a customization service, but we are always looking for new ideas to meet the needs of our customers. Stay updated for future news!

How can I keep my Kloters boxers in great condition?

To keep your Kloters boxers in perfect condition, we recommend following the washing instructions on the product label. Generally, gentle washing and air drying are recommended.

VIP Area | Loyalty program

How can I accumulate points?
  1. By subscribing to our newsletter
  2. By creating an account
  3. Shopping in our shop
  4. Reading our blog once a week
What happens with the accumulated points?

By accumulating points you get rewards or prizes consisting of discounts on products

Points availability and expiry

The points accumulated do not expire and can be used at any time to collect prizes or rewards