SHIPPING

SHIPPING METHODS AND COSTS

Shipments to Italy

All orders shipped to Italy are delivered by DHL and require a signature upon delivery. Orders are delivered from Monday to Friday during the following hours: from 9.30 to 17.30.

You can ask by e-mail to be contacted by the courier to arrange a specific time of delivery.

Once the items have been shipped it is no longer possible to change the destination address.

Shipments in Rest of the world

KLOTERS.COM delivers all over the world. All orders are delivered by DHL from Monday to Friday. All orders require a signature upon delivery. Once the items have been shipped it is no longer possible to change the destination address.

The Shipping is done only with the EXPRESS service and therefore provides a single charge depending on the destination country.

KLOTERS.COM shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of KLOTERS.COM.

SERVICE UPDATE

  • US importer requirements

Private U.S.A. citizens and non-U.S.A. citizens residing in the U.S.A. that import from abroad following online purchases are considered final importers: they must have and release to the courier/broker a SSN - Social Security Number or, if they’re non-U.S.A. citizens, a CBP - Customs Border Protection Number. The process to request and obtain a CBP takes around 10 working days.

If the package cannot be cleared and delivered due to Customer’s responsibility in non-compliance of import requirements (wrong telephone number and address, SSN or CBP numbers not provided) the package will be sent back to Italy at the Customer’s expense, that includes shipping and import fees: this expense will be deducted from the final reimbursement.

Please visit the following website for more information: http://www.cbp.gov/

  • Shipping to China

In January 2011 regulations for importing goods into China changed slightly and this may affect you if you place an order for delivery into China. All importers and exporters in China are now required to register with Customs authorities for a Customs Registration number (CR Number). In order to clear you goods, you may be contacted by the shipper (DHL) and asked to provide this number - if you do not have one, the shipper will assist you in identifying a qualified import/export agent to help you import your order.

  • Shipping to Brazil

Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF) in order to clear customs.To speed up the process and avoid any possible delays, please have this information available when our shipping partner, DHL contacts you.

 

TAXES AND CUSTOMS DUTIES

Any sales taxes and customs duties to be charged are automatically calculated depending on the country from which the Customer is accessing the site, or on a different destination country which can be selected.
On the basis of the destination selected, the displayed price of the item will be inclusive of VAT for all UE countries, while it will be inclusive of customs duties and sales taxes applied in the destination countries for all countries with DDP (Delivery Duty Paid) delivery. 

In many countries, shipments are carried out as DDP, so sales taxes and customs duties are already included in the product price. If the destination selected is a DDU (Delivery Duty Unpaid) country, the indicated product price does not include taxes and customs duties which will be borne by the Customer.

DDP (Delivery Duty Paid) - Inside European Community

Shipments in the European Economic Community calculate import duties, custom fees and local sales taxes within the price published on the web site.

There are no additional fees to pay upon delivery.

(Ue countries includes: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Great Britain (UK), Greece, Greenland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovak Republic, Slovenia, Spain and Sweden.)

DDU (Delivery Duty Unpaid) - Outside European Community

Orders shipped outside of the European Economic Community are exempt from Italian Valued Added Tax, but are subject to import duties, local taxes and customs fees.

Payment of these DDU fees is the sole responsibility of the Client.

We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

 

ORDER PROCESSING

Orders are shipped from KLOTERS.COM, Monday – Friday from 9:00 a.m.– 5:30 p.m. (CET) Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning. 

 

  • Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you
  • Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum

 

DELIVERY TIMES

Once the order is processed and fulfilled, shipping times are as follows:

 

USA and Canada: 2-5 days, according to the final destination

Europe: 1-4 days, according to the final destination

South America: 3-6 days

Asia and the Middle East: 2-6 days

Australia and Oceania: 2-6 days for major cities / 6-8 days for remote areas

Africa: 3-8 days

 

Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse.

We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers

In all cases, KLOTERS.COM reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control.

 

Shipment Tracking

When the order is shipped, Clients receive an E-mail from KLOTERS.COM specifying the tracking number and a direct link to monitor the shipment status.

In the event of delays in Customs, Clients will be notified directly by the courier and/or KLOTERS.COM.

 

ORDER DELIVERY

At the time of receiving the package, we kindly ask Customers to carefully check it before signing for delivery. The goods become property of the customer at the moment of the signature.

Is appended the following may occur.

At the time of delivery, the package appears obviously tampered/damaged: we advise Customers to sign subject to checking/verification or to refuse delivery. Customer refuses delivery of shipment or asks for it to be returned to sender: any redelivery cost that may be charged to KLOTERS.COM will be subtracted from any refund due to the Customer.

Impossible to deliver the shipment to the address provided by the Customer in the commercial contract: the package may be returned to the sender. All redelivery/return expenses will be borne by the Customer and will be subtracted from any refund due to the Customer.

 

INSURANCE

KLOTERS.COM insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by KLOTERS.COM and transfer of responsibility in the same way.

SIZE AND FIT

MEN'S T-SHIRT

SIZE CHEST LENGHT SHOULDER SLEEVE
S 50 cm 69 cm 43 cm 20 cm
M 52 cm 71 cm 44 cm 21 cm
L 55 cm 72.5 cm 45 cm 22 cm
XL 57 cm 74.5 cm 45 cm 22 cm
XXL 59 cm 76.5 cm 48 cm 24 cm
SIZE UK/US VITA ITALY FRANCE
S 30 46 42
M 32 48 44
L 34 50 46
XL 36 52 48
XXL 38 54 50

 

MEN'S BOXER SHORTS

SIZE WAIST WAIST PANT
EURO INCHES CM SIZE
S 28-29 72-76 44
M 31-32 80-84 46
L 34-36 88-92 48-50
XL 37-39 96-100 52-54
XXL 40-42 104-108 54-56
XXXL 43-45 112-116 56-58

Our boxer are slim fit. We suggest you to choose a size up if you prefer a regular fit.

 

MEN'S BOXER BRIEFS

SIZE WAIST VITA PANT
EURO INCHES CM SIZE
S 31-32 79-83 46
M 33-34 84-88 48
L 35-37 89-95 50
XL 38-40 96-103 52/54
XXL 41-43 104-110 56/58

 

MEN'S BRIEFS

SIZE UK/US WAIST WAIST (CM) ITALIAN (IT) FRENCH (FR)
S 30 68 cm 46 38
M 32 70 cm 48 40
L 34 74 cm 50 42
XL 36 78 cm 52 44
XXL 38 82 cm 54 46
SIZE UK/US VITA VITA (CM) ITALIA FRANCIA
S 30 68 cm 46 38
M 32 70 cm 48 40
L 34 74 cm 50 42
XL 36 78 cm 52 44
XXL 38 82 cm 54 46

 

MEN'S SWIMWEAR

SIZE WAIST SIDE INNER LEG OUTER LEG
S 73 cm 101 cm 9,5 cm 31 cm
M 80 cm 104 cm 10.2 cm 32.5 cm
L 83 cm 108 cm 11 cm 33.5 cm
XL 86 cm 113 cm 11.2 cm 34 cm
XXL 88 cm 115 cm 11.6 cm 35 cm
SIZE UK/US WAIST ITALIAN (IT) FRENCH (FR)
S 30 46 38
M 32 48 40
L 34 50 42
XL 36 52 44
XXL 38 54 46

 

MEN'S PYJAMAS

Trousers
SIZE WAIST SIDE INNER LEG OUTER LEG
S 77 cm 100 cm 76 cm 96.5 cm
M 80 cm 103 cm 77.5 cm 99 cm
L 83 cm 104 cm 78.5 cm 100 cm
XL 86 cm 110 cm 79.5 cm 101 cm
XXL 87 cm 116 cm 81 cm 105 cm
Jacket
SIZE CHEST LENGHT SHOULDER SLEEVE CUFF
S 55 cm 75 cm 46 cm 53 cm 11.5 cm
M 55.5 cm 75 cm 46.5 cm 53 cm 11.5 cm
L 57.5 cm 79 cm 48.5 cm 54 cm 12 cm
XL 59 cm 79.5 cm 50.5 cm 54 cm 12 cm
XXL 61.5 cm 82.5 cm 52 cm 55 cm 12.5 cm
SIZE UK/US WAIST ITALIAN (IT) FRENCH (FR)
S 30 46 38
M 32 48 40
L 34 50 42
XL 36 52 44
XXL 38

 

STILL NOT SURE ABOUT YOUR PERFECT SIZE AND FIT?
Our customer service team can provide detailed information for any of our products: 
customercare@kloters.com