RETURNS

RETURNS & EXCHANGES

 

RETURNS CONDITIONS

Products shall be returned in the original packaging and in the same conditions in which they were originally sent: unworn, not washed or altered. Moreover, returns shall be returned equipped with all tags and any original accessories, including the authenticity tag and safety seal that must not be cut or broken. Damaged returns shall not be accepted and can be sent back to the Customer at their expense. 
Shoes and accessories shall be returned in their original box, which is an integral part of the product. KLOTERS.COM does not accept returns of underwear and swimwear garments.

Returned garments must be sent only from the country where delivery has taken place. 

If for any reason clients are not satisfied with an order, the item(s) can be returned for size exchange, store credit or refund within 7 days of the merchandise's delivery date.

RETURNS PROCEDURE

 

  1. E-mail customercare@kloters.com to request a Return Authorization Number (R.A.N.). Please include the Order Number, the Item Code(s) of the item(s) to be returned and state if the return is for a size exchange, store credit or a refund.

 

  1. Please send the return with the courier indicated in the email sent by KLOTERS.COM. Please write the Return Authorization Number on the Airway Bill, on the outside of the box and complete the AirWay Bill as per the instructions in the RAN E-mail. (The Courier will provide the AirWay Bill to complete upon pick-up).

 

  1. Clients can choose between three compensation options:


Size exchange

Items can be exchanged only when a different size or a different colour of the same Item Code is available. Exchanges for a different Item code are currently unavailable.

Free Return policy is limited to one exchange.


     Store Credit

  • can be used one time only on a future order within three months of the return;
  • is not cumulative with other store credits;
  • must be used in its entirety on an order that is either equal to or greater than the value of the store credit.

 

Refund
Refunds will be processed as soon as returned items have been checked and accepted and we been retain the shipping cost.
For orders paid by credit card, the refunded amount will be available to customers in roughly 30 days and within their next billing statement. Processing time may vary depending on the credit card company.
Orders paid by Paypal or by bank transfer will be refunded to the original account.

  1. Returns must be shipped within 7 days of the order delivery date.
  2. All products custom made to customer order can’t be returned. The refund is accepted only when the product has manufacturing defects.

 

RETURN TERMS AND CONDITIONS

  • The Security Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
  • Items must be returned with all original tags, packaging and other accessories (dust bags, hangers, garment covers etc.)received with the order.
  • Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
  • Returns must be packaged in the KLOTERS.COM box.
  • In the case of defective or incorrect merchandise, clients must follow the instructions above. KLOTERS.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
  • Pick-ups for all authorized returns with KLOTERS.COM's courier account numbers must originate from the same country of the original shipment.
  • COM reserves the right to refuse returns that are unauthorized and/or not sent with the same courier as specified in the email detailing the return instructions. If an unauthorized return is accepted, KLOTERS.COM will deduct a 20% administrative/re-stocking fee from the refund.
  • COM will not accept returned merchandised that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.
SIZE AND FIT

MEN'S T-SHIRT

SIZE CHEST LENGHT SHOULDER SLEEVE
S 50 cm 69 cm 43 cm 20 cm
M 52 cm 71 cm 44 cm 21 cm
L 55 cm 72.5 cm 45 cm 22 cm
XL 57 cm 74.5 cm 45 cm 22 cm
XXL 59 cm 76.5 cm 48 cm 24 cm
SIZE UK/US VITA ITALY FRANCE
S 30 46 42
M 32 48 44
L 34 50 46
XL 36 52 48
XXL 38 54 50

 

MEN'S BOXER SHORTS

SIZE WAIST WAIST PANT LEG LEG
EURO INCHES CM SIZE INCHES CM
S 23-34 58-86 44-46 34,5 13,7
M 26-36 66-92 46-48 34,5 13,7
L 27-38 68-96 48-50 34,5 13,7
XL 28-39,5 70-100 50-52 35 13,8
XXL 29-40,5 73-102 54-56 36 14,1

Our boxer are slim fit. We suggest you to choose a size up if you prefer a regular fit.

 

MEN'S BOXER BRIEFS

SIZE WAIST VITA PANT
EURO INCHES CM SIZE
S 31-32 79-83 46
M 33-34 84-88 48
L 35-37 89-95 50
XL 38-40 96-103 52/54
XXL 41-43 104-110 56/58

 

MEN'S BRIEFS

SIZE UK/US WAIST WAIST (CM) ITALIAN (IT) FRENCH (FR)
S 30 68 cm 46 38
M 32 70 cm 48 40
L 34 74 cm 50 42
XL 36 78 cm 52 44
XXL 38 82 cm 54 46
SIZE UK/US VITA VITA (CM) ITALIA FRANCIA
S 30 68 cm 46 38
M 32 70 cm 48 40
L 34 74 cm 50 42
XL 36 78 cm 52 44
XXL 38 82 cm 54 46

 

MEN'S SWIMWEAR

SIZE WAIST SIDE INNER LEG OUTER LEG
S 73 cm 101 cm 9,5 cm 31 cm
M 80 cm 104 cm 10.2 cm 32.5 cm
L 83 cm 108 cm 11 cm 33.5 cm
XL 86 cm 113 cm 11.2 cm 34 cm
XXL 88 cm 115 cm 11.6 cm 35 cm
SIZE UK/US WAIST ITALIAN (IT) FRENCH (FR)
S 30 46 38
M 32 48 40
L 34 50 42
XL 36 52 44
XXL 38 54 46

 

MEN'S PYJAMAS

Trousers
SIZE WAIST SIDE INNER LEG OUTER LEG
S 77 cm 100 cm 76 cm 96.5 cm
M 80 cm 103 cm 77.5 cm 99 cm
L 83 cm 104 cm 78.5 cm 100 cm
XL 86 cm 110 cm 79.5 cm 101 cm
XXL 87 cm 116 cm 81 cm 105 cm
Jacket
SIZE CHEST LENGHT SHOULDER SLEEVE CUFF
S 55 cm 75 cm 46 cm 53 cm 11.5 cm
M 55.5 cm 75 cm 46.5 cm 53 cm 11.5 cm
L 57.5 cm 79 cm 48.5 cm 54 cm 12 cm
XL 59 cm 79.5 cm 50.5 cm 54 cm 12 cm
XXL 61.5 cm 82.5 cm 52 cm 55 cm 12.5 cm
SIZE UK/US WAIST ITALIAN (IT) FRENCH (FR)
S 30 46 38
M 32 48 40
L 34 50 42
XL 36 52 44
XXL 38

 

STILL NOT SURE ABOUT YOUR PERFECT SIZE AND FIT?
Our customer service team can provide detailed information for any of our products: 
customercare@kloters.com