FAQs | Frequent questions

• Personalized Experience: With an account, you can save your shipping and payment preferences, streamlining the checkout process for future purchases.
• Order history: You will have access to your order history, which allows you to keep track of all purchases made on Kloters.com.

• Exclusive promotions: Registered users may benefit from special offers, exclusive promotions and reserved discounts.
• Product Updates: Receive early information on new arrivals, collections and special events.
• Faster assistance: You will be able to contact our customer service faster and more efficiently, thanks to the information associated with your account.

If you perform actions in our shop you will receive points that you can use as cash vouchers for your purchases. Find out more by registering HERE

To place an order, select the products you wish to purchase and add them to your cart. Next, proceed to checkout, providing your shipping information and selecting your payment method. Finally, confirm your order and you will receive a confirmation email.

Please contact our customer service as soon as possible.

If you wish to cancel or change an order that has already been placed, please contact our customer service at customercare@kloters.com as soon as possible. We will do our best to assist you, but please note that if the order has already been dispatched, we may not be able to make any changes.

If you have an account you will be able to view your order history. If you don't have one, create it HERE

In order not to have a concrete impact on the environment, we are the only company that has the courage to ship only ONE time a week, every Wednesday. (If you have emergencies or special occasions, you can indicate a priority date in the notes and your order will be shipped according to your instructions).

Delivery in 2-3 working days starting every Wednesday

Euro 0.00 for orders starting from 70.00 Euros

7.00 Euros for orders under 70.00 Euros

7.50 Euros for orders under 70.00 Euros with giftbox

All orders received before midnight on Tuesday will be processed on Wednesday

Ogni ordine viene consegnato al corriere nel pomeriggio del mercoledì, il vettore in poche ore elaborarà il track number che verrà automaticamente caricato nel tuo account. Accedi per tracciare la spedizione

We accept payments by credit card (Visa, Mastercard, American Express) and PayPal. You can select your preference during the checkout process.

Yes, we guarantee the security of your payment details. We use encrypted and security-compliant technologies to protect your personal and financial information

We offer a return, replacement and refund policy within 14 days from the delivery date. If you are not satisfied with your purchase, you may return the product in its original condition for a full refund or exchange. Please contact our customer service for further instructions and to obtain a return number.

customercare@kloters.com

Once your return has been received and accepted, the refund process usually takes 3 to 7 business days. However, it may take additional days for the refund to appear in your account, depending on the policies of your bank or financial institution.

If the return is due to an error on our part or a faulty product, we will cover the return postage costs. In the event of a return for personal or fit reasons, the return shipping costs will be borne by the buyer.

The return is always free for those who have an account

On our website you will find a detailed size guide that will help you choose the model that best suits you, ensuring maximum comfort and fit.

Your privacy is important to us. We take security measures and precautions to protect your personal data from unauthorized access or misuse. For more information, please see our privacy policy on our website.

No, we do not share your personal information with third parties without their consent. We respect your privacy and treat your information in the strictest confidence.

You can contact our customer service by sending an email to customercare@kloters.com or using the chat on the site. We will be happy to assist you and answer your questions.

Remember that we are a small company, we cannot always answer you in real time

Our customer service is available Monday to Friday, 9.00am to 6.00pm. We will do our best to respond to your inquiries as quickly as possible during these hours.

If the garment doesn't fit you, you can return it within 14 days of the delivery date. Make sure you keep the label and return the product in its original condition. Please contact our customer service for assistance during the return process.

Customer service email: customercare@kloters.com

We have a size guide available on our website which will help you choose the correct size for our products. We advise you to refer to the specific measurements and indications provided for each item.

If you have further doubts, contact our customer service using the email: customercare@kloters.com or using the chat on the site

No. You are covered by the 100% Feel Good Guarantee.

If you have worn a garment for a few hours in your daily life, you don't have to return it, it will still be replaced or refunded.

We offer a variety of men's boxers, all models in stretch cotton that ensure ideal comfort and fit. Discover our selection to find the perfect model for you

Yes, our cotton boxer shorts are designed for everyday use. They are made with high quality fabrics that guarantee comfort and durability.

Absolutely. Our comfortable boxer shorts are designed to offer a relaxed, non-constricting fit, ideal for those looking for comfort and freedom of movement.

Yes, we offer a selection of white boxers, as well as various other colors. Visit our website to explore all available options.

Our range of men's underwear boxers includes the model with internal support or push-up with an ergonomic design, to guarantee a perfect fit and superior comfort.

Yes, we also offer baggy boxer shorts for those who prefer a more relaxed fit. Discover our range to find the model that best suits your needs.

We do not currently offer a customization service, but we are always looking for new ideas to meet the needs of our customers. Stay updated for future news!

To keep your Kloters boxers in perfect condition, we recommend following the washing instructions on the product label. Generally, gentle washing and air drying are recommended.

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2. By creating an account
3. Shopping in our shop
4. Reading our blog once a week

By accumulating points you get rewards or prizes consisting of discounts on products

The points accumulated do not expire and can be used at any time to collect prizes or rewards